While most manufacturing companies invest heavily in the implementation of an enterprise system, some are caught unawares by the need to continue to support and maintain it. This lack of support could result in the gradual degradation of the implementation and affect business performance.

Application Managed Services (AMS) is a mature discipline that allows for the long-term maintenance and support of enterprise systems to be outsourced. This allows the internal organization to focus on core business initiatives. The benefits derived include reducing the total cost of ownership, retaining the skills brought to bear during the implementation and preventing painful business disruptions.

BWIR's global locations allow for 24-hour monitoring, support and maintenance of mission critical enterprise systems by optimally assigning the right resources to the right task. BWIR, with its mature governance framework, can meet the unique needs of each organization.

 
BWIR offerings :

• Functional and Technical Support -  assist your business process owners in change management initiatives
• Help Desk Support - Round-the-clock help desk coverage for Enterprise Application users, Continuous improvement in incident management and call resolution, Extensive knowledge support tools
• Extension Services - Creating extensions across devices and delivery platforms for seamless access to application and data. Integration with other ERP and custom applications, upgrade and migration support for legacy products.